Complaints Procedure Page

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Central Heating Hub Ltd COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

 

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

 

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

 

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 01527 910 345, or

write to us at Central Heating Hub Ltd, Crown Close, Bromsgrove,  B61 8DA, 

or email us at customerservice@centralheatinghub.co.uk

 

We aim to respond within 20 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.


Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.

Why not Call Our Customer Service Team?

Bromsgrove:-     01527 910 345 

Stourbridge:-      01384 883341

Kidderminster:-  01562 540245

Birmingham:-     0121 5168346

Call Our Customer Service Team?

Bromsgrove           01527 910 345

Stourbridge            01384 883 341

Kidderminster        01562 540 245

Birmingham           0121   5168 346

Worcester              01905 670 036

Crown Close, Bromsgrove B61 8DA

We Care About Heating

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We cover Bromsgrove, Redditch, Birmingham, Worcester, Malvern, Alcester, Stourbridge, Kidderminster, Tenbury Wells, Bridgnorth, Wolverhampton, Stratford-Upon-Avon, including the rest of Worcestershire, Warwickshire, Shropshire, and The West Midlands
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